SERVETO - Transporte y Forwarding - Logistics without limits

LEGAL NOTICE

1) HOLDER’S INFORMATION

In compliance with Article 10 of Law 34/2002, of July 11, 2002, of Services of the Information Society and Electronic Commerce, the following is the identification data of the Holder:

Web:	https://www.serveto.com/
Holder:	TRANSERVETO, S.L.U.
Address:	Polig. Ind. "El Segre" C/Josep Segura i Farré Parcela 721-722 E. 25191-Lleida
C.I.F.:	B25359290
Phone:	+34 973 202 443
E-mail adress:	serveto@serveto.com
Registration data:	_________________

2) TERMS AND CONDITIONS OF ACCESS AND USE.

The website.

The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate access to and use of the Website.

TRANSERVETO, S.L.U. reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Web Site and the Contents and Services that may be included in it. The User acknowledges and accepts that at any time TRANSERVETO, S.L.U. may interrupt, deactivate and/or cancel any of these elements included in the Web Site or the access to them.

The access to the Web Site by the User is free and, as a general rule, it is free of charge without the User having to provide any consideration in order to enjoy it, except for the connection cost through the telecommunications network provided by the access provider contracted by the User.

The use of any of the Contents or Services of the Web Site may be made through the prior subscription or registration of the User.

User.

The access, navigation and use of the Website (as well as the spaces enabled for interaction between Users, and the User and TRANSERVETO, S.L.U., such as comments and/or blogging spaces, if any), confer the condition of User. Therefore, the User undertakes to use the Web page and those services made available through it in accordance with the Law, morality, good customs and public order, as well as with the provisions of these clauses. Consequently, it is obliged not to use the Web with illicit purposes or effects and/or contrary to the established, harmful to rights and/or interests of third parties or that, in any way, may damage the Web or prevent its normal use, or the services accessible through the same.

The use of the Web and/or its Services shall imply the full and unreserved acceptance and validity of each and every one of the clauses included in the last updated version of this Legal Notice, so the User must be aware of the importance of reading them every time he/she visits the Web. At the same time, it does not imply any kind of commercial relationship between TRANSERVETO, S.L.U. and the User.

The access, navigation and use of the Web Site, confers the condition of User, so you accept, from the moment you start browsing the Web Site, all the Conditions set forth herein, as well as its subsequent modifications, without prejudice to the application of the corresponding legal regulations of mandatory compliance as the case may be. Given the relevance of the above, the User is recommended to read them every time he/she visits the Website.

The User declares to be of legal age and to have sufficient legal capacity to be bound by these Conditions. Therefore, this TRANSERVETO, S.L.U. Web Site is not addressed to minors. TRANSERVETO, S.L.U. declines any responsibility for failure to comply with this requirement.

The Web Site is mainly addressed to Users residing in Spain (PAIS). TRANSERVETO, S.L.U. does not assure that the Web Site complies with the laws of other countries, either totally or partially. If the User resides or is domiciled in another place and decides to access and/or browse the Web Site, he/she shall do so under his/her own responsibility, and shall ensure that such access and browsing complies with the applicable local legislation, and EDOR TEAM shall not assume any liability that may arise from such access.

3) INTELLECTUAL PROPERTY

For the purpose of preserving possible intellectual property rights, in the event that any user or third party considers that there has been a violation of their legitimate rights due to the introduction of a certain content in the Web, he/she shall notify TRANSERVETO, S.L.U. of such circumstance indicating:

- Personal data of the interested person who is the owner of the allegedly infringed rights. If the claim is presented by a third party other than the interested party, he/she shall indicate the representation with which he/she is acting.

- Indication of the contents protected by intellectual property rights and their location on the Web.

- Accreditation of the aforementioned intellectual property rights.

- Express declaration in which the interested party is responsible for the truthfulness of the information provided in the notification.

The TRANSERVETO, S.L.U. trademark and the corresponding graphic mark is a registered trademark and its reproduction or use is forbidden without the authorization of its owner. Likewise, any other TRANSERVETO, S.L.U. trademark appearing in the web sites detailed in section 1 of this notice.

The legitimacy of the intellectual or industrial property rights corresponding to the contents provided by third parties is their exclusive responsibility.

4) EXCLUSION OF LIABILITY.

TRANSERVETO, S.L.U. shall do its utmost to ensure that the data and information offered on its website is updated at all times. TRANSERVETO, S.L.U. does not guarantee and is not responsible for the accuracy and updating of the contents of the website, reserving the right to modify these contents at any time. TRANSERVETO, S.L.U. shall not be responsible for the information that may be obtained through links included in the web site.

Commercial relations between customers shall be governed by the general conditions that, if necessary, shall be established by TRANSERVETO, S.L.U. in a specific document for this purpose, or for specific agreements that may be agreed with customers.

5) INFORMATION AND COMMERCIAL ADVERTISING POLICY.

TRANSERVETO, S.L.U. hereby undertakes not to carry out misleading advertising. For this purpose, therefore, formal or numerical errors that may be found throughout the content of the different sections of the Web, produced as a result of incomplete maintenance and/or updating of the information contained in these sections, shall not be considered as misleading advertising. TRANSERVETO, S.L.U., as a consequence of the provisions of this section, undertakes to correct it as soon as it becomes aware of such errors.

TRANSERVETO, S.L.U. undertakes not to send commercial communications without identifying them as such, in accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce. For this purpose, all the information sent to TRANSERVETO, S.L.U. customers with the purpose of maintaining the existing contractual relationship between the customer and TRANSERVETO, S.L.U., as well as the performance of information tasks and other activities related to the service the customer has contracted, shall not be considered as commercial communication.

In the case of receiving communications by these means (e-mails, automated response messages of forms, and other communication systems) we inform you that the messages are addressed exclusively to the addressee and may contain privileged or confidential information. If you are not the intended recipient, you are hereby notified that unauthorized use, disclosure and/or copying is prohibited under current legislation.

In accordance with the provisions of Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce, and Directive 2002/58/EC, we inform you that in the event that you do not wish to receive communications and information of a commercial nature through this electronic communication system, please inform us by this same means, indicating in the subject line BAJA COMUNICACIONES so that your personal data can be removed from our database. Your request will be processed within 10 days of being sent. In the event that we do not receive an express reply from you, we will understand that you accept and authorize our company to continue sending the aforementioned communications.

6) LINK POLICY

The User or third party who makes a hyperlink from a web page of another, different, website must know that:

The reproduction - totally or partially - of any of the Contents and/or Services of the Web Site is not allowed without the express authorization of TRANSERVETO, S.L.U..

No false, inaccurate or incorrect statement about TRANSERVETO, S.L.U.'s Web Site, nor about its Contents and/or Services is allowed.

Except for the hyperlink, the website where the hyperlink is established shall not contain any element of this Website protected as intellectual property by the Spanish legal system, unless expressly authorized by TRANSERVETO, S.L.U..

The establishment of the hyperlink shall not imply the existence of a relationship between TRANSERVETO, S.L.U. and the owner of the website from which it is made, nor the knowledge and acceptance by TRANSERVETO, S.L.U. of the contents, services and/or activities offered in said website, and vice versa.

7) SOCIAL MEDIA.

We inform you that you may have a presence in social networks. The treatment of the data that is carried out of the people who become followers in social networks (and / or perform any link or action of connection through social networks) of the official pages of will be governed by this section, as well as by those conditions of use, privacy policies and access regulations belonging to the social network that applies in each case and previously accepted by the user.

8) JURISDICTION AND APPLICABLE LAWS.

The use of this website implies full acceptance of the terms of this legal notice. This Legal Notice and all relations established between TRANSERVETO, S.L.U. and the User of the Web and its services shall be governed by the provisions of Spanish legislation.

Last update: 28/04/23

TRANSERVETO, S.L.U. undertakes to protect the privacy of users accessing this website and/or any of its services. The use of the website and/or any of the services offered by TRANSERVETO, S.L.U., implies the acceptance by the user of the provisions contained in this Privacy Policy and that their personal data will be treated as stipulated. Please note that, although there may be links from our website to other websites, this Privacy Policy does not apply to other companies or organisations to which the website is redirected. TRANSERVETO, S.L.U. does not control the content of third party websites and accepts no responsibility for the content or privacy policies of these websites.

1) HOLDER'S INFORMATION.

In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following are the identification details of the Holder:

Web:	https://www.serveto.com/
Holder:	TRANSERVETO, S.L.U.
Adress:	Polig. Ind. "El Segre" C/Josep Segura i Farré Parcela 721-722 E. 25191-Lleida
C.I.F.:	B25359290
Phone:	+34 973 202 443
E-mail adress:	serveto@serveto.com
Registration data:	___________

2) APPLICABLE LAWS.

This privacy policy is based on the Spanish and European regulations in force regarding the protection of personal data on the Internet. Specifically, it respects the following regulations:

- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).

- Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).

- Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

3) PRIVACY ISSUES.

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights, we provide you with the following information on the processing of personal data that you may provide to us:

Responsible for the File.

TRANSERVETO, S.L.U. Our details can be found at the top of this legal notice.

Registration of Personal Data.

En cumplimiento de lo establecido en el RGPD y en la LOPD-GDD, le informamos que los datos personales recabados por TRANSERVETO, S.L.U., a través de los formularios sitos en sus páginas, serán incorporados y tratados en nuestro fichero con la finalidad de poder facilitar, agilizar y cumplir los compromisos establecidos entre TRANSERVETO, S.L.U. y el Usuario o el mantenimiento de la relación que se establezca en los formularios que el Usuario rellene, o para atender una solicitud o consulta del Usuario. Asimismo, de conformidad con lo dispuesto en el RGPD y en la LOPD-GDD, salvo que resulte de aplicación la excepción prevista en el artículo 30.5 del RGPD, se lleva un registro de actividades de tratamiento en el que se especifican, en función de sus finalidades, las actividades de tratamiento realizadas y las demás circunstancias establecidas en el RGPD.

Legal basis for the processing.

The legal basis for the processing of personal data is consent. TRANSERVETO, S.L.U. undertakes to obtain the express and verifiable consent of the User for the processing of his/her personal data for one or more specific purposes.

The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, withdrawal of consent shall not condition the use of the Website.

On occasions where the User User must or can facilitate their data through forms to make enquiries, apply for information or for reasons related to the content of the Web Site, you will be informed if the case that the fulfilment of any of them is mandatory because they themselves are essential to the correct development of the operation carried out.

Other bases of Legitimation:

Compliance with legal obligations.

Legitimate interest: sending our own advertising.

Data categories.

The categories of data processed at TRANSERVETO, S.L.U. are solely identification data. Under no circumstances are special categories of personal data processed within the meaning of Article 9 of the RGPD.

Origin of your data.

Data provided by the clients receiving the services, by any means.

Data provided by users through the different services offered on the website.

Data included in the forms on the website.

Retention period of personal data.

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: The personal data provided will be retained for as long as you are a user of our services or wish to receive information, and if you participate in a promotion while it is active, and thereafter, for the periods established to comply with our legal obligations, or until the User requests his/her right of cancellation or opposition, or limitation to the processing. However, we will retain certain personal identification and traffic data for a maximum period of 2 years in the event that we are required to do so by the Courts or to initiate internal actions arising from misuse of the website.

At the time personal data is obtained, the User will be informed of the period for which the personal data will be retained or, where this is not possible, the criteria used to determine this period.

Likewise, we inform you that our information retention policies are in accordance with the time periods established by the different legal responsibilities for the purposes of the statute of limitations:

a) General Rule:

Pursuant to the provisions of Article 30 of the Commercial Code, and barring other criteria, all company documents and/or information shall be retained for 6 years.

This applies to all accounting, tax, labour or commercial documentation, including correspondence.

b) Specific deadlines:

Our company must also set minimum time limits depending on the type of data being processed and taking into account the different statute of limitations, which each department must be aware of.

You will not be subject to decisions based on automated processing that have an effect on your data.

Aims of treatment.

The purposes of the data processing carried out are detailed below:

CUSTOMER MANAGEMENT: To be able to provide the services contracted within the natural activity of each company and to invoice them. The data provided will be kept for as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations.

BUDGET MANAGEMENT: To be able to send quotes for services and/or products to potential customers. The data provided will be kept as long as you do not request the cessation of such treatment.

POTENTIAL CUSTOMER MANAGEMENT: To be able to send people with a legitimate interest information related to our products and services by any means available, and invite them to events of interest to them. The data provided will be kept as long as you do not request the cessation of such treatment and will be collected with your express consent.

PERSONNEL SELECTION: To be able to manage all those CVs and other information provided by candidates for a job and to keep them informed of the different job vacancies that arise in our organisation and/or clients who contract the personnel selection service. The data provided will be kept until a job vacancy is awarded or until the right to cancel the processing is exercised (this period shall not exceed one year). Candidates may object to or limit the scope of the processing of their data at any time.

Data recipients.

The User's personal data will not be shared with third parties.

In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.

Personal data of minors.

Respecting the provisions of Articles 8 of the RGPD and 7 of the Organic Law 3/2018, of 5 December, on Personal Data Protection and guarantee of digital rights, only those over 14 years of age may give their consent for the processing of their personal data in a lawful manner by TRANSERVETO, S.L.U.. In the case of a minor under 14 years of age, the consent of the parents or guardians shall be required for the processing, and this shall only be considered lawful to the extent that they have authorised it. If this is not the case, the legal representative must inform us as soon as possible.

Rights arising from the processing of personal data.

The User may exercise the following rights recognised in the RGPD and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights against the Data Controller:

Right of access: this is the User's right to obtain confirmation of whether or not TRANSERVETO, S.L.U. is processing their personal data and, if so, to obtain information about their specific personal data and the processing TRANSERVETO, S.L.U. has carried out or will carry out, as well as, among other things, the information available about the origin of said data and the recipients of the communications made or planned for said data.

Right of rectification: This is the User's right to have their personal data amended if it proves to be inaccurate or, taking into account the purposes of the processing, incomplete.

Right of erasure ("the right to be forgotten"): This is the right of the User, unless otherwise provided by law, to obtain the erasure of his or her personal data when the personal data are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his or her consent to the processing and the processing has no other lawful basis; the User objects to the processing and there is no other legitimate reason to continue the processing; the personal data have been processed unlawfully; the personal data must be erased in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a person under 14 years of age. In addition to erasure, the Controller shall, taking into account available technology and the cost of its implementation, take reasonable steps to inform controllers who are processing the personal data of the data subject's request for erasure of any link to those personal data.

Right to restriction of processing: This is the User's right to restrict the processing of his or her personal data. The User has the right to obtain the limitation of processing when he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.

Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive from the Controller his or her personal data in a structured, commonly used and machine-readable format and to transmit it to another controller. Where technically feasible, the Controller shall transmit the data directly to such other controller.

Right of opposition: This is the User's right not to have their personal data processed or to stop TRANSERVETO, S.L.U. from processing them.

Right not to be subject to a decision based solely on automated processing, including profiling: This is the User's right not to be subject to an individualised decision based solely on automated processing of their personal data, including profiling, unless otherwise established by current legislation.

Finally, data subjects have the right to lodge a complaint with the competent supervisory authority (AEPD) in the event that the User considers that there is a problem or infringement of the regulations in force in the way in which their personal data are being processed.

You may exercise the aforementioned rights by sending us a letter attaching a copy of a document that identifies you to our address or e-mail (which appear at the beginning of this text).

4) PRINCIPLES APPLICABLE TO THE PROCESSING OF PERSONAL DATA.

The processing of the user customer's personal data will be subject to the following principles set out in art. 5 of the RGPD and in article 4 and following of the LOPDGDD:

Principle of lawfulness, loyalty and transparency:

The consent of the user will be required at all times after fully transparent information of the purposes for which the personal data is collected.

Principle of purpose limitation:

Personal data shall be collected for specified, explicit and legitimate purposes.

Data minimisation principle:

Personal data collected shall be only that which is strictly necessary in relation to the purposes for which it is processed.

Accuracy principle:

Personal data must be accurate and always up to date.

Principle of limitation of the storage period:

Personal data shall only be kept in a form that allows the identification of the user for as long as is necessary for the purposes of the processing.

Principle of integrity and confidentiality:

Personal data shall be processed in a manner that ensures their security and confidentiality.

Principle of proactive responsibility:

The controller of the Website shall maintain and regulate the necessary technical and logistical means sufficient to ensure that all the principles applicable to the processing are complied with.

5) WHAT SECURITY MEASURES DO WE APPLY?

We apply the security measures established in article 32 of the GDPR, therefore, we have adopted the necessary security measures to ensure a level of security appropriate to the risk of the data processing we carry out, with mechanisms that allow us to guarantee the confidentiality, integrity, availability and permanent resilience of the processing systems and services.

Some of these measures are:

- Informing staff of data processing policies.

- Carrying out regular backups.

- Data access control.

- Regular verification, evaluation and assessment processes.

6) SECRECY AND SECURITY OF PERSONAL DATA

TRANSERVETO, S.L.U. undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, so as to guarantee the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or unauthorised communication or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in return, is fully encrypted or encoded.

However, because TRANSERVETO, S.L.U. cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to pose a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a breach of security of personal data means any breach of security resulting in the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised disclosure of or access to such data.

Personal data shall be treated as confidential by the Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, partners, and any person to whom it makes the information accessible.

7) LINKS TO THIRD PARTY WEBSITES.

The Web Site may include hyperlinks or links that allow access to third party web pages other than TRANSERVETO, S.L.U., and therefore are not operated by TRANSERVETO, S.L.U. The owners of such web sites shall have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

8) ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY.

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, as well as that he/she accepts the processing of his/her personal data so that the Data Controller can proceed in the manner, during the periods and for the purposes indicated. The use of the Web Site shall imply the acceptance of its Privacy Policy.

TRANSERVETO, S.L.U. reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to keep abreast of the latest changes or updates.

Last actualization: 28/04/23